• Coffee/Candy Specialist

    Position Location(s) US-VA-Newport News
    Requisition ID
    # of Openings
    Talent Areas
    Coffee/Candy Department
    Postal Code
  • Overview

    As a key member of the Coffee/Candy department, the Coffee/Candy Specialist is responsible for ordering, rotation of product, merchandising, and full presentation of the coffee/candy department. The Coffee/Candy Specialist works in a fast paced, multitasked environment. Primary job duties include providing excellent customer service, keeping the department clean at all times, answering customer questions regarding services and products offered, sampling products per customer requests and handling special orders. The Coffee/Candy Specialist is also responsible for ensuring that all coffee and candy items are ordered on a weekly basis. Also, the Coffee/Candy Specialist will partner with the Bulk and Gift/Floral Departments as needed, and will be responsible for following all store policies and procedures.

    Position Description

    Core Accountabilities:

    • Demonstrate the ability to be organized, to work independently and with the Gift/Floral and Bulk departments to provide the highest quality shopping experience, all while maintaining the overall appearance of the department/departments and sales floor and follow approved procedures for ordering, packaging of candy, rotating of product, and merchandising.
    • Ensuring sample coffee pots, creamer, sugar, napkins, stirrers, coffee cups and lids are full and readily available for customers throughout the day.
    • Unloading and breaking down deliveries as needed; stocking the sales floor with products as needed; maintaining proper product assortment, merchandising and product quality on the sales floor and following rotation standards when replenishing stock levels.
    • Follow and utilize the planograms, layouts, and schematics of the department as well as duties and assignments as directed by management.
    • Conducts weekly cycle counts, resets and department inventories to ensure departmental success.
    • Quality and safety duties include inspecting and storing products, following proper cleaning and sanitation procedures, and operating equipment in a safe and focused manner. Follow all company guidelines and procedures, to include but not limited to date and rotation of product, safety, sanitation and preparation. Prep area cleaning includes rinsing and sanitizing all equipment, coffee bins, coffee grinders, coffee pots, candy bins and containers, counter space, shelves, display shelves, and storage racks. Adhere to all local, state, and federal health and civil code regulations.
    • Observe all store rules, Company policies and handbook guidelines, shift operating hours at all times as scheduled or assigned by Managing Partner/Store Manager. Must wear an apron and non-slip shoes.

    Key Outputs/Results:

    • Addressing and greeting customers; answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests.
    • Being able to listen to others' points of view and recognizing and appreciating differences.
    • Properly handle, rotate, package, transport and store products; ensuring strict adherence to TFM guidelines.
    • Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines is a must.
    • Utilize training resources and fellow team members to educate self and others about product uses and characteristics.
    • Have knowledge of products used throughout the store to provide and assist customers in finding complete meal solutions.
    • Have knowledge of products within the Coffee/Candy, Bulk and Gift/Floral departments to accommodate customer requests to provide excellent customer service.

    Minimum Qualifications:

    • Oral and written communication skills that allow for productive communication with co-workers, management and customers.
    • Must be at least 18 years of age

    What you bring to the job:

    • Organization and highly detailed oriented
    • Ability to prioritize
    • Ability to follow through on deliverables and meet objectives and deadlines
    • A LOVE of food
    • Ability to take initiative and work independently
    • Superior customer focus
    • Be a team player, goal-oriented
    • Excellent time management
    • Ability to perform in an intense, fast paced environment

    Work Environment/Physical Responsibilities

    • Work involves continuous interaction with customers and co-workers in a fast-paced environment
    • Typical motions include repetitive hand and arm movements, repetitive grasping, bending and reaching
    • Responsible for moving or lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds occasionally
    • Exposure to extreme temperatures (coolers, freezer, outdoors, etc.)
    • Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours

    At The Fresh Market we provide a fair and equal employment opportunity for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. The Fresh Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. The position covered by this is expressly declared to be 'at will,' meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this 'at will' employment status must be in writing and signed by the company designated personnel.


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