Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

The Fresh Market currently has an opening for an Ecommerce Program Manager in our Store Support Center (099). The Ecommerce Program Manager will play a pivotal role in leading, shaping, and executing the Ecommerce program strategy for The Fresh Market. Leveraging your experience in managing fast-growing Ecommerce operations, you will be responsible for managing and executing our Ecommerce program strategy, operations, and merchandising.

• Work with Director of eCommerce to develop, articulate and execute comprehensive Ecommerce strategy aligned with overall business objectives and growth targets.
• Participate in the selection, implementation, and optimization of Ecommerce technologies.
• Manage the day-to-day business with Ecommerce vendors (Instacart, DoorDash, UberEats, etc.)
• Analyze and report on key performance metrics to drive continuous improvement and profitable growth.
• Leverage data analytics to identify and capitalize on trends and opportunities.
• Collaborate with IT, Marketing, Merchandising, and Operations teams to execute new initiatives and to streamline order fulfillment, inventory management, and logistics.
• Build strong partnership and collaborate cross-functionally to drive alignment and successful project execution.
• Identify opportunities for expanding the Ecommerce program, including exploring new product offerings, markets, and partnerships.
• Develop business cases to support and inform strategic priorities. Track and report back on program performance, including key metrics, learnings and ROI
• Additional duties may include: on-call responsibilities outside of normal operating hours and ad-hoc requests from other teams.

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At a minimum, what you’ll need:

• Bachelor’s degree in Business Administration, Operations Management, or other related fields.
• 7+ years of relevant operations experience.
• 5+ years of experience with Ecommerce order fulfillment.
• Experience with grocery or prepared meals Ecommerce order fulfillment.
• Experience in the restaurant or prepared meals industry.
• Experience with Instacart, DoorDash, UberEats or similar.
• Experience with database management (HQPM or similar) and reporting (Microstrategy or similar).
• Collaborate with IT, Marketing, Merchandising, and Operations teams to execute new initiatives and to streamline order fulfillment, inventory management, and logistics.
• High level of ownership and project management skills will the ability to prioritize tasks and meet deadlines in a cross-functional work environment.
• Proven success in driving substantial revenue growth and delivering high-quality Ecommerce experiences.
• Strong Microsoft Excel skills and data analytics.
• Ability to self-direct with a strong attention to detail.
• Excellent written and verbal communication skills.
• Strong ability to organize tasks and manage time effectively.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.